UK IT leaders consider AI and machine learning to improve productivity, but often lack in-house expertise, leading them to purchase SaaS solutions.
When choosing a cloud platform, 9% of 80 polled IT leaders consider AI capabilities as crucial, while 28% see it as an important factor alongside others.
Most organisations consider the potential benefits of AI and machine learning to improve productivity.
Author's summary: IT leaders choose cloud services based on AI capabilities and integration.