Purplebricks Mortgages Partners with JammJar to Enhance Customer Services
Purplebricks Mortgages has chosen JammJar, an AI broker platform, to transform its customer services by delivering a faster, smoother, and more personal experience for every mortgage customer.
The partnership aims to remove time-consuming administration, automate compliant follow-ups, and support consistent, high-quality communication throughout the customer journey. This will enable advisers to spend more time understanding customer needs and offering tailored advice.
- Case management
- Compliance and audit trails
- Communications and customer updates
- Call transcription into structured fact finds
- Follow-up email automation
- Document validation
“JammJar allows us to scale and strengthen our service without increasing costs. It lets our advisers spend more time advising and less time ticking boxes – meaning faster case progression, better conversations and a more human experience for every customer.” - Robert Nichols, Managing Director at Purplebricks Mortgages
Author's summary: Purplebricks Mortgages partners with JammJar to improve customer services.
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